Vakıf Emeklilik, a prominent company in private pensions and life insurance, chose D-CAT Technologies for a pilot reporting project on call center and collections statistics.
Challenge
Report on call center and collections statistics to make business processes more effective, and make agent performance visible at a glance.
What we did
- Some of the tables in the AS400 system were moved to a Teradata system for reporting.
- SAP Data Integrator moved the data quickly through the ETL process.
- Report development and mobile dashboard features were added on top of the new data warehouse.
Result
The “Agent Karne” (Agent Scorecard) application produces a PDF-ready scorecard that summarizes all of an agent's information on a single page.
“We are pleased that in this project with Vakıf Emeklilik we used state-of-the-art business intelligence project management methods to help our customer run more efficient analyses and improve its performance.”
Ali Yıldırım, CEO, D-CAT Technologies (translated from Turkish)
