Taha Giyim, one of Türkiye's leading garment manufacturers and a supplier to the LC Waikiki group, chose to work with the D-CAT business intelligence team to implement SAP BusinessObjects solutions and for SAP BusinessObjects and SAP BW consulting.
Challenge
SOLMAN, the company's internal issue reporting and tracking system, was being analyzed by hand. The goal was to make this analysis and tracking effective, reduce incoming tickets, act quickly on pending tickets and allocate resources efficiently according to open issues.
What we did
The project started in September 2017 and followed these steps:
- We analyzed how the KPIs to be shown on the dashboard were stored in the data layer and how they could be accessed.
- The dashboard front end was designed in line with company standards.
- Web services were created and integrated into the dashboard so the selected KPIs could be displayed quickly.
- Taha Giyim also received SAP BusinessObjects and SAP BW consulting.
Result
The project went live successfully.
- The manual SOLMAN analysis was automated with 4 different dashboards.
- Opened and closed tickets can be examined for any date range by employee, level, category, open and close date, priority and other criteria.
- Pending tickets are followed up immediately, which shortened the time to close them.
- The issues causing the most problems were identified and root-cause fixes were developed.
- The number of tickets turned into a downward trend.
